Shipping and Returns Policy
Shipping Policy
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that “Gems Collection” or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Type of offering of the product
- Product’s availability
- The destination to which you want the order to be shipped.
Are there any hidden costs (sales tax, octroi etc) on items sold by Gems Collection?
There are NO hidden charges when you make a purchase on Gems Collectionlifestyle.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Why does the estimated delivery time vary?
You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, our geographical location, your shipping destination and the courier partner’s time-to-deliver in your location.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
Gems Collection does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.
If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether we ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times we prefer not to ship to certain locations. This is entirely at our discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by Gems Collection.
What do the different tags like “In Stock”, “Available” mean?
‘In Stock’
Items listed as “In Stock”, means the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.
‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
Does Gems Collection deliver internationally?
As of now, Gems Collection doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.
Return Policy –
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) and in case of Cash on Delivery the refund will be processed as per the details shared by the customer. The details for making such refund and the timelines are detailed in the refund policy mentioned here.
General Returns Policy
- Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Gems Collectionlifestyle.com
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
- If the replacement request is placed and if we does not have the exact same product in stock, a refund would be issued to you.
- Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
- In normal circumstances the delivery timeline will be from minimum 1 day to maximum 10 days
7 Day Free Returns & Exchange
This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.